Privacy Policy

BITAG App ("we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide while using our mobile application.

1. Information We Collect

a. Personal Information

• Full name
• Email address
• Phone number
• Address

b. User-Provided Content

• Reports and submissions made through the app
• Uploaded media such as photos, videos, and audio recordings
• Text or information you provide when submitting reports

c. Device Information

• Device type and operating system
• App usage data

d. Notifications

• Push notification tokens used for alerts and updates

2. How We Use Your Information

• To create and manage user accounts
• To process and manage reports
• To communicate with users
• To improve app performance and user experience
• To send notifications and updates

3. Data Sharing

We do not sell or rent your personal data. We may share data only when necessary to:

• Comply with legal obligations
• Protect rights, safety, or property
• Support app functionality (e.g., cloud storage, push notification services)

4. Data Retention

We retain your data only as long as necessary to provide our services. Users may request deletion of their account and data at any time.

5. Data Security

We implement appropriate technical and organizational measures to protect your data. All data transmitted between your device and our servers is encrypted.

6. User Rights

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your account and data

To request deletion, visit:
https://complaint-tracker.bitagmedia.com/delete-account.html

7. Third-Party Services

The app may use third-party services (such as cloud storage providers and notification services) that process limited data necessary for their functionality.

8. Children's Privacy

This app is intended for users aged 18 and above. We do not knowingly collect data from individuals under 18 years old.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 bitagtechnical20@gmail.com